# I have been muted
Mutes are done by Game Masters or the anti-spam software.
The software is triggered by a variety of things, examples being sending many messages within a short timeframe, repetetive phrasing or certain keywords. Mutes issued by the anti-spam software usually lasts for one hour. If the mute is longer than that or happens frequently, please [submit a ticket in-game](https://lightshope.org/faqs/faq-open-ticket) with details and a Game Master will look into it.
Mutes issued by a Game Master is used as a form of sanction. You should have gotten in-game mail or a whisper with details.
# I'm below level 15. Why can't I chat?
New characters have restrictions preventing them from speak in certain channels until they have leveled up to level 15.